Ted Ruscitti

Ted Ruscitti

Ted Ruscitti leads SmashFly’s customer success organization across education and training, technical services, account management and implementation. He’s been supporting enterprise customers in their implementation of SaaS-based software solutions for more than 15 years. After assembling and leading BrassRing’s original implementation team, Ted went on to scale his global organization to include all customer-facing, product-focused functions including training, technical consulting and BrassRing’s world-class support operation. Ted was BrassRing’s Vice President of Technical Services through the time it was acquired by Kenexa in 2006. Ted most recently served as Senior Director at Oracle over a global services practice for more than 3 years.

Articles By: Ted Ruscitti

Recruiting Technology

The Basic Human Need for Technology – and People

When I think about startups, certain traits almost always come to mind. Creativity, passion, agility and, most importantly, focus. While focus is important in any job, it’s critical when ...
What's Happening

Barnacles, Birds and Bees: Finding Symbiosis in Tech Vendor-Customer Relationships

When I think about what makes a successful relationship between a customer and a software provider, I think of the term symbiosis. Nice word, right? Symbiosis typically describes ...