Ted Ruscitti leads SmashFly’s customer success organization across education and training, technical services, account management and implementation. He’s been supporting enterprise customers in their implementation of SaaS-based software solutions for more than 15 years. After assembling and leading BrassRing’s original implementation team, Ted went on to scale his global organization to include all customer-facing, product-focused functions including training, technical consulting and BrassRing’s world-class support operation. Ted was BrassRing’s Vice President of Technical Services through the time it was acquired by Kenexa in 2006. Ted most recently served as Senior Director at Oracle over a global services practice for more than 3 years.